Skip to main navigation menu Skip to main content Skip to site footer

Original article

Vol. 142 No. 0304 (2012)

Nurse-reported patient safety climate in Swiss hospitals: A descriptive-explorative substudy of the Swiss RN4CAST study

  • Dietmar Ausserhofer
  • Maria Schubert
  • Sandra Engberg
  • Mary Blegen
  • Sabina De Geest
  • René Schwendimann
DOI
https://doi.org/10.4414/smw.2012.13501
Cite this as:
Swiss Med Wkly. 2012;142:w13501
Published
15.01.2012

Summary

QUESTIONS UNDER STUDY: Measuring the patient safety climate in the organisation of healthcare can help to identify problematic issues with a view to improving patient safety. We aimed (1) to describe the nurse-reported engagement in safety behaviours, (2) to describe the prevailing nurse-reported patient safety climate of general medical, surgical and mixed medical-surgical units in Swiss acute-care hospitals and (3) to explore differences between hospital type, unit type and language regions.

METHODS: This substudy utilised data from the nurse survey (N = 1,633) of the multicentre-cross sectional RN4CAST study. Patient safety climate was measured with the 9-item Safety Organizing Scale (SOS) which captured registered nurses’ engagement in safety behaviours and practices at the unit level.

RESULTS: A total of 35 Swiss hospitals participated in the study. Of the 120 eligible units included in the analysis, only on 33 units (27.5%) did at least 60% of the nurses report a positive patient safety climate. A majority of nurses (51.2–63.4%, n = 1,564) reported that they were “consistently engaged” in only three of the nine measured patient safety behaviours. Our multilevel regression analyses revealed both significant between-unit and between-hospital variability. From our three variables of interest (hospital type, unit type and language regions) only language regions was consistently related to nurse-reported patient safety climate. Nurses in the German-speaking region reported a more positive patient safety climate than nurses in the French- and Italian-speaking language regions.

CONCLUSIONS: The findings of this study suggest a need to improve the patient safety climate on many units in Swiss hospitals. Leaders in hospitals should strengthen the patient safety climate at unit level by implementing methods, such as root cause analysis or patient safety leadership walk rounds, to improve individual and team skills and redesign work processes. The impact of these efforts should be measured by periodically assessing the patient safety climate with the SOS.

References

  1. Zegers M, de Bruijne MC, Wagner C, Hoonhout LH, Waaijman R, Smits M, et al. Adverse events and potentially preventable deaths in Dutch hospitals: results of a retrospective patient record review study. Qual Saf Health Care. 2009;18(4):297–302.
  2. Aranaz-Andres JM, Aibar-Remon C, Vitaller-Burillo J, Requena-Puche J, Terol-Garcia E, Kelley E, et al. Impact and preventability of adverse events in Spanish public hospitals: results of the Spanish National Study of Adverse Events (ENEAS). Int J Qual Health Care. 2009;21(6):408–14.
  3. Soop M, Fryksmark U, Koster M, Haglund B. The incidence of adverse events in Swedish hospitals: a retrospective medical record review study. Int J Qual Health Care. 2009;21(4):285–91.
  4. Baker GR, Norton PG, Flintoft V, Blais R, Brown A, Cox J, et al. The Canadian Adverse Events Study: the incidence of adverse events among hospital patients in Canada. CMAJ. 2004;170(11):1678–86.
  5. Vincent C, Neale G, Woloshynowych M. Adverse events in British hospitals: preliminary retrospective record review. BMJ. 2001;322(7285):517–9.
  6. Thomas EJ, Studdert DM, Burstin HR, Orav EJ, Zeena T, Williams EJ, et al. Incidence and types of adverse events and negligent care in Utah and Colorado. Med Care. 2000;38(3):261–71.
  7. Institute of Medicine. Patient safety. Achieving a new standard for care. series QC, editor. Washington D.C.: The National Academies Press; 2004.
  8. Vincent C. Understanding and responding to adverse events. N Engl J Med. 2003;348(11):1051–6.
  9. Vincent C, Aylin P, Franklin BD, Holmes A, Iskander S, Jacklin A, et al. Is health care getting safer? BMJ. 2008;337:a2426.
  10. Reason J. The Human Contribution. Unsafe Acts, accidents and heroic recoveries. Burlington, Surrey: Ashgate; 2008.
  11. Feng X, Bobay K, Weiss M. Patient safety culture in nursing: a dimensional concept analysis. J Adv Nurs. 2008;63(3):310–9.
  12. Ashkanasy N, Broadfoot L, Falkus S. Questionnaire measures of organizational culture. In: Ashkanasy N, Wilderom C, Peterson M, editors. Handbook of organizational culture and climate. Thousand Oaks, CA: Sage; 2000.
  13. Hartmann CW, Meterko M, Rosen AK, Shibei Z, Shokeen P, Singer S, et al. Relationship of hospital organizational culture to patient safety climate in the Veterans Health Administration. Med Care Res Rev. 2009;66(3):320–38.
  14. Pringle J, Weber RJ, Rice K, Kirisci L, Sirio C. Examination of how a survey can spur culture changes using a quality improvement approach: A region-wide approach to determining a patient safety culture. Am J Med Qual. 2009;24(5):374–84.
  15. Hellings J, Schrooten W, Klazinga N, Vleugels A. Challenging patient safety culture: survey results. Int J Health Care Qual Assur. 2007;20(7):620–32.
  16. Nicklin W, Mass H, Affonso DD, O’Connor P, Ferguson-Pare M, Jeffs L, et al. Patient safety culture and leadership within Canada's academic health science centres: towards the development of a collaborative position paper. Nurs Leadersh (Tor Ont). 2004;17(1):22–34.
  17. Singer SJ, Hartmann CW, Hanchate A, Zhao S, Meterko M, Shokeen P, et al. Comparing safety climate between two populations of hospitals in the United States. Health Serv Res. 2009;44(5 Pt 1):1563–83.
  18. Singer SJ, Falwell A, Gaba DM, Baker LC. Patient safety climate in US hospitals: variation by management level. Med Care. 2008;46(11):1149–56.
  19. Singer SJ, Gaba DM, Falwell A, Lin S, Hayes J, Baker L. Patient safety climate in 92 US hospitals: differences by work area and discipline. Med Care. 2009;47(1):23–31.
  20. Hartmann CW, Rosen AK, Meterko M, Shokeen P, Zhao S, Singer S, et al. An overview of patient safety climate in the VA. Health Serv Res. 2008;43(4):1263–84.
  21. Kho ME, Perri D, McDonald E, Waugh L, Orlicki C, Monaghan E, et al. The climate of patient safety in a Canadian intensive care unit. J Crit Care. 2009;24(3): 469 e467–413.
  22. France DJ, Greevy RA, Jr., Liu X, Burgess H, Dittus RS, Weinger MB, et al. Measuring and comparing safety climate in intensive care units. Med Care;48(3):279–84.
  23. Huang DT, Clermont G, Sexton JB, Karlo CA, Miller RG, Weissfeld LA, et al. Perceptions of safety culture vary across the intensive care units of a single institution. Crit Care Med. 2007;35(1):165–76.
  24. Kaafarani HM, Itani KM, Rosen AK, Zhao S, Hartmann CW, Gaba DM. How does patient safety culture in the operating room and post-anesthesia care unit compare to the rest of the hospital? Am J Surg. 2009;198(1):70–5.
  25. Scherer D, Fitzpatrick JJ. Perceptions of patient safety culture among physicians and RNs in the perioperative area. AORN J. 2008;87(1):163–75.
  26. Makary MA, Sexton JB, Freischlag JA, Millman EA, Pryor D, Holzmueller C, et al. Patient safety in surgery. Ann Surg. 2006;243(5):628–32; discussion 32-5.
  27. Carney BT, Mills PD, Bagian JP, Weeks WB. Sex differences in operating room care giver perceptions of patient safety: a pilot study from the Veterans Health Administration Medical Team Training Program. Qual Saf Health Care. 2010;19(2):128–31.
  28. Smits M, Wagner C, Spreeuwenberg P, van der Wal G, Groenewegen PP. Measuring patient safety culture: an assessment of the clustering of responses at unit level and hospital level. Qual Saf Health Care. 2009;18(4):292–6.
  29. Saturno PJ, Da Silva Gama ZA, de Oliveira-Sousa SL, Fonseca YA, de Souza-Oliveira AC, Grupo Proyecto Indicadores de Seguridad del P, et al. [Analysis of the patient safety culture in hospitals of the Spanish National Health System]. Med Clin (Barc). 2008;131(Suppl 3):18–25.
  30. Pfeiffer Y, Manser T. Development of the German version of the hospital survey on patient safety culture: Dimensionality and psychometric properties. Safety Science. 2010;48(10):1452–62.
  31. Hughes LC, Chang Y, Mark BA. Quality and strength of patient safety climate on medical-surgical units. Health Care Manage Rev. 2009;34(1):19–28.
  32. Sermeus W, Aiken LH, Van den Heede K, Rafferty AM, Griffiths P, Moreno-Casbas MT, et al. Nurse Forecasting in Europe (RN4CAST): Rationale, design and methodology. BMC Nurs. 2011;10(1):6.
  33. Vogus TJ, Sutcliffe KM. The Safety Organizing Scale: development and validation of a behavioral measure of safety culture in hospital nursing units. Med Care. 2007;45(1):46–54.
  34. Jones PS, Lee JW, Phillips LR, Zhang XE, Jaceldo KB. An adaptation of Brislin's translation model for cross-cultural research. Nurs Res. 2001;50(5):300–4.
  35. American Educational Research Association. Standards for Educational and Psychological Testing1999.
  36. Swiss Federal Statistical Office. Krankenhaustypologie. Statistik der stationären Betriebe des Gesundheitswesens. 2006; Available from: http://www.bfs.admin.ch/bfs/portal/de/index/infothek/erhebungen__quellen/blank/blank/kh/02.parsys.0893.downloadList.92145.DownloadFile.tmp/typologieks200611v52afrdv20.pdf
  37. Aiken LH, Clarke SP, Sloane DM, Sochalski J, Silber JH. Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. JAMA. 2002;288(16):1987–93.
  38. Schubert M, Glass TR, Clarke SP, Aiken LH, Schaffert-Witvliet B, Sloane DM, et al. Rationing of nursing care and its relationship to patient outcomes: the Swiss extension of the International Hospital Outcomes Study. Int J Qual Health Care. 2008;20(4):227–37.
  39. Martin JS, Ummenhofer W, Manser T, Spirig R. Interprofessional collaboration among nurses and physicians: making a difference in patient outcome. Swiss Med Wkly. 2010;140:w13062.
  40. Andersen PO, Maaloe R, Andersen HB. Critical incidents related to cardiac arrests reported to the Danish Patient Safety Database. Resuscitation. 2010;81(3):312–6.
  41. Dominguez Fernandez E, Kolios G, Schlosser K, Wissner W, Rothmund M. Introduction of a critical incident reporting system in a surgical university clinic. What can be achieved in a short term?. Dtsch Med Wochenschr. 2008;133(23):1229–34.
  42. Tighe CM, Woloshynowych M, Brown R, Wears B, Vincent C. Incident reporting in one UK accident and emergency department. Accid Emerg Nurs. 2006;14(1):27–37.
  43. Wingenfeld C, Abbara-Czardybon M, Arbab D, Frank D. Patient safety in orthopaedics: implementation and first experience with CIRS and team time-out. Z Orthop Unfall. 2010;148(5):525–31.
  44. Mahajan RP. Critical incident reporting and learning. Br J Anaesth. 2010;105(1):69–75.
  45. Chiang HY, Lin SY, Hsu SC, Ma SC. Factors determining hospital nurses’ failures in reporting medication errors in Taiwan. Nurs Outlook. 2010;58(1):17–25.
  46. Taitz J, Genn K, Brooks V, Ross D, Ryan K, Shumack B, et al. System-wide learning from root cause analysis: a report from the New South Wales Root Cause Analysis Review Committee. Qual Saf Health Care. 2010;19(6):e63.
  47. Thomas EJ, Sexton JB, Neilands TB, Frankel A, Helmreich RL. The effect of executive walk rounds on nurse safety climate attitudes: a randomized trial of clinical units[ISRCTN85147255] [corrected]. BMC Health Serv Res. 2005;5(1):28.
  48. Menendez MD, Martinez AB, Fernandez M, Ortega N, Diaz JM, Vazquez F. Walkrounds and briefings in the improvement of the patient safety. Rev Calid Asist. 2010;25(3):153–60.
  49. Kessels-Habraken M, De Jonge J, Van der Schaaf T, Rutte C. Prospective risk analysis prior to retrospective incident reporting and analysis as a means to enhance incident reporting behaviour: a quasi-experimental field study. Soc Sci Med. 2010;70(9):1309–16.
  50. Mardon RE, Khanna K, Sorra J, Dyer N, Famolaro T. Exploring relationships between hospital patient safety culture and adverse events. J Patient Saf. 2010;6(4):226–32.
  51. Vogus TJ, Sutcliffe KM. The impact of safety organizing, trusted leadership, and care pathways on reported medication errors in hospital nursing units. Med Care. 2007;45(10):997–1002.
  52. Patient Safety Foundation. Annual report 2009. Available from: http://www.patientensicherheit.ch/dms/de/ueber-uns/1114_jahresbericht_2009_d/x1114_jahresbericht_2009_d.pdf

Most read articles by the same author(s)