Lacher Simonesimonelacher@hotmail.comInstitute of Primary Care, University of Zurich, University Hospital Zurich, Switzerland, Albert WettsteinHead of expert committee Independent Complaints Authority for Old Age in the Canton of Zurich, Switzerland, Oliver SennInstitute of Primary Care, University of Zurich, University Hospital Zurich, Switzerland, Thomas RosemannInstitute of Primary Care, University of Zurich, University Hospital Zurich, Switzerland, Susann Haslersusann.hasler@ksw.chInstitute of Primary Care, University of Zurich, University Hospital Zurich, Switzerland; Department of Internal Medicine, Kantonsspital Winterthur, Switzerland

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